A Family Team
ICE gear opened for business in 2015. We are a very small company run by a mother and son team, Barb and Bill. Barb handles customer service & printing while Bill handles the "tech stuff". We are based in Wilmington, IL in the US.
Our mission is to make the highest quality ICE cards and tags available and to provide an excellent customer experience. We believe that everyone should carry ICE information with them at all times.
The idea for ICE gear came about from our own search for ICE (in case of emergency) cards and tags. We were unable to find anything that was durable, highly visible, and that has all of the information that is important in an emergency. So we decided it was a great opportunity to make them ourselves!
To Keep Your Information Secure
Our website is powered by Shopify, and they provide our SSL certificate (Shopify currently powers over 400,000 businesses in approximately 175 countries and is trusted by brands such as Tesla, Red Bull, Nestle, GE, Kylie Cosmetics, and many more - NYSE: SHOP). This certificate uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Your payment information is never seen, nor retained by ICE gear and it is securely transmitted using state-of-the-art encryption technology.
Shopify is certified Level 1 PCI (Payment Card Industry) DSS compliant. This compliance extends to all online stores powered by Shopify (including ICE gear).
Your custom printing information is never shared with any third parties. Furthermore, we recommend not including any sensitive, personal information on your cards and tags in case they are lost.
To Provide an Excellent Customer Experience
Our ICE Card and ICE Tags have earned 5 star ratings on Etsy®, Amazon®, and on our own website. We provide a 1 year unlimited guarantee on all of our products and also offer a 60 day "no questions asked" return policy. We also try to stay as accessible as possible (we don't sleep much, so chances are we will respond fast) and are available 7 days a week for questions and concerns (contact us).
Our Store Policies
Free Worldwide Shipping
Who likes paying for shipping? We sure don't, so we won't ask you to either. All orders (including international) include free shipping and tracking information is provided for US domestic shipments.
60 Day "No Questions Asked" Return Policy
We strive for 100% customer satisfaction, nothing less. Our top priority is to serve our customers by providing extraordinary service and the best products. If you receive your card or tags and are not completely satisfied, we will issue you a full refund, no questions asked.
Terms & Policies
To view our detailed terms and policies, please click here.
Based In The USA, Ship Worldwide!
ICE gear, Inc.
PO Box 223
Wilmington, IL 60481